Privacy Policy

Effective Date: 18/May/2021
Last Updated: 28/October/2025

1. Introduction

Welcome to Murakami Philippines (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit and use our website murakami.com.ph, interact with us on our Facebook page, or purchase our products online or in person.

We are committed to complying with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine privacy regulations.

2. Scope

This policy applies to all personal data collected by Murakami Philippines through:

Our website (murakami.com.ph)
Our social media pages (including Facebook and other digital channels)
Customer communications (email, phone, chat, or in-store)
Marketing activities, events, and promotions

By using our services, you agree to the terms of this Privacy Policy.

3. Information We Collect

Contact Information – name, address, email address, contact number
Account & Transaction Data – order details, payment and delivery information
Customer Support Data – messages, inquiries, or complaints you send to us
Marketing Preferences – subscription choices, interests, and consent status

4. How We Use Your Information

To process and deliver your orders or service requests
To communicate with you about your purchases, inquiries, or feedback
To manage your account (if applicable)
To send promotional materials, offers, and updates (only with your consent)
To improve our website, products, and customer experience
To comply with legal, accounting, and regulatory requirements

5. Data Sharing and Disclosure

We may share your data only when necessary and lawful:

With service providers (e.g., payment gateways, delivery partners, IT and marketing providers)
With regulators or government agencies, if required by law
With trusted affiliates or partners in legitimate business operations

All third parties are required to keep your data secure and use it only for authorized purposes.

6. Data Retention

Your personal data will be retained only as long as necessary to fulfill the purposes outlined here, to comply with legal obligations, or to resolve disputes. After this period, it will be securely deleted or anonymized.

7. Security of Your Data

Murakami Philippines employs reasonable organizational, physical, and technical measures to protect your personal data against unauthorized access or misuse. This includes secure servers, access controls, encryption where appropriate, and staff awareness training.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze site traffic. Cookies are small text files stored on your device. They help us:

Keep you signed in
Remember your shopping cart and preferences
Understand how you use our site to improve usability and content

You may disable cookies through your browser settings at any time, though some parts of the site may not function properly if you do.

9. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the right to:

Be informed that your personal data is being collected and processed
Access the personal data we hold about you
Request correction of inaccurate or outdated information
Withdraw consent or object to certain processing
Request deletion or blocking of your data where applicable
File a complaint with the National Privacy Commission (NPC)

10. Contact Information

Data Protection Officer
Murakami Philippines
74 Matahimik Street, Brgy. Teachers Village West, Diliman, Quezon City
📧 sales@murakami.com.ph
📞 0916-727-2727 / (02) 8805-5881

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on murakami.com.ph with a revised “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.